These Terms and Conditions govern your use of the Flowers Dollis Hill e-commerce platform for ordering flower delivery to Dollis Hill and the surrounding areas. By accessing or placing an order through our website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order. If you do not agree to these terms, you should not use our website or services.
Flowers Dollis Hill operates as an online florist, offering a range of floral arrangements and flower delivery services to customers in Dollis Hill and the neighbouring districts. These terms apply to all customers, including individuals, businesses, and organisations ordering for delivery addresses within Dollis Hill and the surrounding areas. We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our website constitutes your acceptance of any such changes.
All orders for flowers, arrangements, and associated gifts can be placed through the Flowers Dollis Hill website. The process typically includes:
Please ensure all delivery details are accurate. Flowers Dollis Hill cannot accept liability for failed or delayed deliveries due to incorrect or incomplete address information.
We endeavour to ensure that all products displayed on our website are accurately described and that product images are representative of actual items. However, due to seasonal availability or supply circumstances, Flowers Dollis Hill reserves the right to substitute certain flowers or packaging of equal or greater value without notice. We will take reasonable steps to inform you of such substitutions. Product colours and containers may also vary owing to natural variations and changes from suppliers.
All prices shown on the Flowers Dollis Hill website are inclusive of VAT (where applicable) and are listed in Pounds Sterling (£). Delivery charges, if applicable, will be clearly indicated before completion of your purchase, based on the destination within Dollis Hill or the surrounding areas. The total order price shown at checkout will include all relevant charges.
Flowers Dollis Hill accepts various payment methods as specified at checkout, which may include major debit/credit cards and other secure payment platforms. By submitting an order and providing payment details, you warrant that you are authorised to use the chosen payment method. Payment is processed in full at the time of ordering. Orders will not be dispatched until payment is successfully received and cleared.
Our online flower delivery service covers Dollis Hill and selected surrounding areas. Orders are delivered in accordance with the date selected by customers or the next available delivery date if no preference is stated. Same-day or next-day deliveries are subject to order cut-off times and availability, and not all options may be available at all times.
All delivery times provided are estimates and cannot be guaranteed. We will make every reasonable effort to deliver orders on your specified date. However, in the event of delays due to circumstances beyond our control, including adverse weather, traffic disruption, or unforeseen incidents, Flowers Dollis Hill does not accept liability for late delivery. Where possible, we will inform customers of any significant delays or issues affecting delivery.
It is the purchaser's responsibility to ensure that someone is present to receive the delivery at the provided address, or to supply safe instructions for leaving items in the event of the recipient's absence. Flowers left unattended at delivery locations are left at the customer’s or recipient’s risk. Additional attempts or redelivery may incur extra charges.
Customers may cancel or amend their order by contacting us during business hours. Orders for flower delivery within Dollis Hill and the surrounding areas can typically be cancelled up to 24 hours before the scheduled delivery date. After this cut-off, we may have already prepared or dispatched your order, and cancellations or changes may not be possible, or may incur a charge.
To request cancellation or amend an order, customers must notify us as soon as possible. Where cancellations are accepted in line with this policy, any payment made will be refunded using the original payment method within a reasonable timeframe.
If you are not satisfied with the product delivered, or have received a damaged or incorrect item, you must notify us promptly, ideally within 24 hours of delivery, providing clear details and photographic evidence. We will review your query and, at our discretion, arrange a replacement or refund as appropriate. Our goal is to ensure complete satisfaction with our Dollis Hill flower delivery service.
For larger or custom event orders (including weddings, funerals, or other special occasions), special terms may apply and will be discussed at the time of booking. We require more notice for cancellations or modifications to bespoke arrangements due to the specific procurement and preparation involved. A non-refundable deposit may apply to such orders and will be communicated clearly in advance.
Flowers Dollis Hill will use reasonable care and skill in providing goods and services and aims to achieve the highest standards for online flower delivery in Dollis Hill. We accept liability to you only as set out in these Terms and Conditions and as required by UK law. We are not liable for:
Nothing in these terms shall limit or exclude Flowers Dollis Hill’s liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
When placing an online order, you may be invited to create an account. You are responsible for maintaining the confidentiality of your login credentials. You must not disclose your account details or permit others to use your account. Any orders placed under your account will be considered to have been placed by you. Please notify us immediately if you suspect any unauthorised use of your account.
Flowers Dollis Hill respects your privacy and complies with relevant data protection laws. Your personal information is used only for processing your order and for providing customer service. Further details regarding the use and protection of your personal data can be found in our Privacy Policy.
All content, images, logos, and product descriptions on the Flowers Dollis Hill website are protected by copyright and other intellectual property rights. No part may be reproduced, copied, distributed, or used without express written permission from Flowers Dollis Hill.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms, the operation of our e-commerce platform, or flower delivery within Dollis Hill and the surrounding areas will be subject to the exclusive jurisdiction of the English courts.
These Terms and Conditions apply to all flower delivery orders placed by customers in Dollis Hill and the neighbouring areas serviced by Flowers Dollis Hill. If you are unsure whether your address is within our delivery zone, please check our delivery information page or contact customer service before placing an order.
Thank you for choosing Flowers Dollis Hill. We are committed to providing excellent customer service and creating beautiful floral arrangements for delivery across Dollis Hill and surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dollis Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dollis Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
