As a trusted local florist serving Dollis Hill and surrounding areas, Flowers Dollis Hill is committed to delivering the freshest arrangements to both households and businesses. We take pride in our Fresh Flowers Guarantee, ensuring every bouquet and floral gift you receive reaches you in peak condition. Your satisfaction is always our priority, and our returns, refunds, and complaints process reflects this commitment.
We take the utmost care in preparing and delivering every flower order. However, if your flowers arrive damaged or not as described, please let us know as soon as possible. Damaged-on-arrival issues must be reported within 24 hours of delivery. To help us resolve your issue swiftly, please retain the damaged items and original packaging, and be prepared to provide photos if requested by our team. We are here to help and will act quickly to put things right.
All our fresh flower orders come with our Dollis Hill Freshness Window – a minimum of five days of vibrant freshness from the date of delivery, provided care instructions are followed. If your flowers wilt or deteriorate unusually quickly within this window despite proper care, please get in touch. We want you to enjoy your blooms at their best and will investigate any concerns regarding premature wilting or quality issues.
Your trust matters most to us. If your delivered flowers do not meet our Fresh Flowers Guarantee due to damage, loss of freshness within the stated window, or a mistake with your order, you are entitled to a full refund or a replacement bouquet. Once your claim is reviewed and approved, we will process refunds to your original payment method or arrange a replacement delivery at your convenience. Please note that the decision between refund and replacement will be made in consultation with you, ensuring your preferences are fully considered.
If you have any problems with your order, our products, or our service, we want to hear from you. Our goal is to resolve every issue promptly and to your satisfaction. To initiate a complaint:
Flowers Dollis Hill is proud to support the local community with reliable, top-quality floral delivery. Our policies are designed with your peace of mind in mind. Every household and business in Dollis Hill benefits from our commitment to freshness, fairness, and excellent customer care. If you have any questions about our returns, refunds, or complaints process, or would like to discuss your recent order, please reach out to our friendly team today.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
